Patient Satisfaction

Middlesex Hospital also measures patient satisfaction for all key areas: inpatient, emergency services, outpatient surgery, surgical center and outpatient tests and treatment. Scores are benchmarked with similar facilities throughout the country.

Patient satisfaction scores for 2003 were above the national benchmark in inpatient, outpatient surgery, surgical center and outpatient tests and treatment. The emergency departments at the Middlesex Hospital Shoreline Medical Center in Essex and the Middlesex Hospital Marlborough Medical Center had very impressive results for the year, both in the 99th percentile of the national sample.